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Resources

F$P (Financial System Project)

The Financial System Project (F$P) is a Citywide initiative to implement a new enterprise financial and procurement system that launched on July 3, 2017. DCYF participates in certain functions in F$P, which affects how DCYF does business with grantees.  

Steps to Become a Supplier

Please visit the SF City Partner website for step-by-step instructions.  

How to Log-In to Your F$P Account

All grantees must have an account in F$P. Visit the Supplier Portal to log in. If you need to activate your F$P account, please contact the help desk at sfcitypartnersupport@sfgov.org or call (415) 944-2442. 

How to Log-In to Your Paymode-X Account

F$P uses Paymode-X to provide direct deposit for your payments. Paymode-X is an Automatic Clearinghouse (ACH) that provides benefits such as remittance information printed on your payment stub and an email notification each time you receive a payment. If you opt out of Paymode-X, you will receive paper check payments from F$P. Payments sent via Paymode-X (direct deposit) will show as EFT and payments sent via paper check will show as check. Visit the Paymode-X website to log in. Should you have any questions, please contact the help desk at sfcitypartnersupport@sfgov.org or call (415) 944-2442. 

How to Check Your Payments

DCYF requests that you follow the checklists below before contacting your program specialist or other DCYF staff with questions regarding your payments. If you still have questions after reviewing the payment details on your own, we will of course look into DCYF-specific inquiries. Please be sure to include the information we request in the checklists below in order for us to provide you with accurate information as quickly as possible. For payment inquiries from other departments please reach out to your contact person at the other department.

The City is constantly working to improve its self-service tools, and the F$P help desk is able to assist with payment inquiries. DCYF is also working with the F$P team to improve coordination and referrals back and forth as needed. 

  • Check Payment Status in F$P 
    All grantees and service providers that have an account with F$P can check payment statuses, update compliances, and manage supplier information. Visit the Supplier Portal to log into F$P. If you need to reset your username and password, please contact the help desk at sfcitypartnersupport@sfgov.org or call (415) 944-2442. If you need instructions on how to check your payment status, please follow the step-by-step training video at this link.  

  • Check Payment Details in Paymode-X: F$P uses Paymode-X to provide direct deposit for your payments. Paymode-X is an Automatic Clearinghouse (ACH) that provides benefits such as remittance information printed on your payment stub and an email notification each time you receive a payment. If you opt out of Paymode-X, you will receive paper check payments from F$P. Payments sent via Paymode-X (direct deposit) will show as EFT and payments sent via paper check will show as check. To access your payment details in Paymode-X, please log in at this link.

  • For Payments Received from DCYF Only: If payment details are still unclear in Paymode-X and F$P, please contact your program specialist and provide the following information:

     1. Your agency name 
    2. Invoice number 
    3. Date of Invoice 
    4. Invoice Amount 
    5. Describe or send a screenshot of the payment details in F$P and/or Paymode-X 

  • For Payments Received from Other Departments: If payment details are still unclear in Paymode-X and F$P, please reach out to the other department. You may also contact the F$P help desk at sfcitypartnersupport@sfgov.org or call (415) 944-2442 and provide the following information:

    1. Your agency name 
    2. Department name 
    3. Invoice number 
    4. Date of invoice 
    5. Invoice amount 
    6. Describe or send a screenshot of the payment details in F$P and/or Paymode-X 

How to Update Your Bank Account Info

You can update your bank account info in your Paymode-X account. Visit the Paymode-X website to log in. Should you have any questions, please contact the help desk at sfcitypartnersupport@sfgov.org or call (415) 944-2442. 

How to Update Your Mailing Address

Please make sure your mailing and remittance addresses are correct in your F$P and Paymode-X account. This will ensure that any check payments and other correspondence are sent to the correct location. This is particularly important for large organizations that have many office or branch locations. Grantees with multiple addresses in their account should confirm all of them, particularly the remittance address where checks are mailed. Please update and/or confirm your agency's addresses at the F$P Supplier Portal and the Paymode-X website

How to Update Business Tax and Other Compliances

Online Trainings

We encourage you to check out the various trainings on how to navigate the F$P system. As a reminder, DCYF is only participating in some functions of the system. Grantees who do business with multiple City departments that use more system functions may find these trainings helpful.

  • Online Self-Guided Trainings

  • The City provides open lab sessions where grantees can ask questions and walk through their problems with an F$P staff person. We strongly recommend that grantees who have system access and are having trouble completing tasks or finding information attend open labs on Mondays between 10:00 AM - 5:00 PM at 1155 Market St, 6th Floor.

If you have questions related to the online trainings and open labs, you can contact the help desk at sfcitypartnersupport@sfgov.org or call (415) 944-2442. 

Who Should I Contact If I Have Questions

Please use the resources below before reaching out to your Program Specialist.